Returns & exchanges must be within 15 days of the original invoice. After 20 days of receipt of your order, any return will not be accepted for any reason. All products must be returned in re-sellable condition, and in its original package including any accessories, manuals, documentation and registration that shipped with the product.
Before returning the items purchased from fashioniphone.com, please do contact us first at firstname.lastname@example.org. We apply different policies to different situations. And please read the following policy first:
a. We have offered all the product pictures and descriptions on our website. Please make sure you have chosen the model and color that you want. We do not accept the return of a product for refund or exchange if it is because of the wrong order information you have filled.
b. Upon receipt of the parcel, please examine your ordered item carefully. If you received a poor-quality product or a wrong product other than the one you ordered, please take photos of the item and send it back to us within 15 days of receipt. Then we will resend a new item to you without additional charges or issue a refund for you.
c. If you want to return the product just because you do not want it, please notice that return shipping fee is at your expense. The original shipping fee is not refundable, and a 15% restocking and handling fee will be deducted from the refund.
d. The item is your responsibility until it reaches us. For your interests, we suggest you send back your parcel via a traceable method.
If you want to return the ordered product, Please attach a note with the following information：
1) Order Number
2) Product Code/Product Name
3) Details of the reason for your return
4) A refund or exchange as the solution
Refunds will be credited to the original way of payment only. And replacements will be shipped out only after the returned item has been received. After we get your retuned parcel, we will contact you. Please allow up to 15 working days from the date we receive your return to process your return or exchange.